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Escort

If you have a physical impairment and need help to and from the train or when changing trains, you can order an escort.

Escort is available at many stations and at no extra cost. It is important that you do not carry more or heavier luggage with you than you can easily carry on board. Read more about escort at Stationsledsagning.se.

Book escort

Contact Mälartåg customer service to book, by phone 0771-22 44 40, escort available 24 hours a day. An escort may be booked no later than 24 hours prior to your departure.

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How to travel with a wheelchair and seat scooter

There are wheelchair spaces on almost all our departures. These departures are marked with a wheelchair symbol in the timetable.

Read more about wheelchair spaces

Accessibility Statement

Mälardalstrafik AB is responsible for this website and the mobile application. We want as many people as possible to be able to use the website and mobile application. Here, we describe how www.malartag.se and the Mälartåg mobile application comply with the law on accessibility to digital public services, by following WCAG 2.1 at level AA. We also report known accessibility issues and provide information on how you can report any shortcomings to us so that we can address them.

Read more

Lost and found

If you have lost something during you’re your trip, we will want to try to help you find it.

Read more about lost and found